Create an account and password under the Account section of the website. Once created you will receive a confirmation email of successful customer account creation. Your user name is the email address used to open account. If you have forgotten your password and are not able to log into your account, you can simply go to the log in page and select “Lost your password” From here, you will be asked to enter your email address that is linked to your account and you will receive an email containing a link to re-set your password. Please remember to periodically change your account password. You can shop with us without creating an account. However, register with us and you'll be able to enjoy the some cool benefits such reviewing past purchases, tracking orders, maintaining a wish list of your favourite items for future purchase, save your address and card details so you can shop even quicker next time. Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation For more information, please read Privacy Policy in full.


Shopping with us is easy. Navigate to our product lists and once you have found an item, choose the size, scent and quantity desired then click on the “Add to Cart” button on the product page. To check-out, select “View Cart” or the shopping cart icon at the top right hand corner of the page. Click on “Proceed to Checkout”. You will be required to enter your details including shipping and billing address if it is your first time order or you do not have an account registered with us, otherwise, these are automatically populated for you. Once all required data is entered, select “Continue to Payment” to proceed to the payment processing. If you have registered for an account with us, you can follow the progress of your order by signing into your account and selecting My Account followed by Order Status.

Corporate Sales

Orders for corporate sales can be made through our “Contact Us” form and are subject to minimum order quantities (MOQs). Once we receive your request, we will contact you directly for further information. Feel free to contact us directly by phone as well.


We accept Visa, MasterCard, American Express, Maestro and JCB cards. You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will be automatically returned to the online shop. If the order is placed online, the following currencies can be used: GBP, USD, EUR, CHF, AED, CAD, AUD, SEK, DKK, NOK and NZD. You can select the currency at the top right-hand corner of the webpage or this will be selected automatically for you based on location or country selected. Please note, if you are shipping to Europe, your order will be charged in Euros, shipping to Switzerland in CHF and for all other destinations, you will be billed in USD. All transactions on this website are processed using Datacash, a secure online payment gateway that encrypts your card details in a secure host environment. If your card issuer is based in the EU, you may be asked to verify your payment due to a new requirement under the second Payment Services Directive (PSD2). You’ll be directed to a dedicated page to enter further information or asked to authorise the payment using your mobile device. Once completed, you will be automatically returned to the online shop. There is an option for you to safely store your credit card details, making it quicker and simpler to shop with us. Your full card details will never be displayed, except for the last four digits so that you know which of your cards you are using. You can delete your card details by unchecking the box "remember my payment details" on the payment page. Please note that you will need to re-enter card details if you change or add a new address. This means that if someone guesses your password and tries to place an order using your account, they will be unable to do so to any address other than those you have already saved. We hope you understand that this is a valuable precaution designed to protect your personal information.


Once your order has been dispatched, you will receive an email containing your air waybill number to track your package. Our aim is to deliver all orders within the specified times once receipt of payment has been confirmed. All deliveries are subject to stock availability and security checks. Delivery will be made to the address provided. If the product is paid for by PayPal it will be delivered to the address which is registered with PayPal. The site is unable to change the address due to PayPal’s security policy. If a customer requires a parcel to be redirected because a wrong address has been given, there will be a re-direct charge. Please note that we aim to dispatch all international orders within 24 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Constellation Lifestyle Brands is not responsible for any delays caused by destination customs clearance processes. All our deliveries are sent out using a signed for courier service. For security purposes, we do not deliver to PO Box numbers.

Switzerland Delivery

Deliveries within Switzerland will be through SwissPost or DHL and will take 5-7 working days after confirmation of payment.

International Delivery

International delivery charges will be calculated at check-out, including options for delivery type (based on courier, cost and speed of delivery of goods). Delivery timelines will be provided based on the delivery options selected.

Taxes and Duties

International customers purchasing will be served as Delivery Duty Unpaid (DDU) and will be charged for the items purchased and shipping costs only. Import duty or tax costs (where applicable) will be invoiced to you directly from DHL or an import broker appointed by you. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion, as some countries have thresholds where no import taxes or duty fees will need to be paid, for example in Canada under CAN$20. If ordering from the United States of America, US customs may require your IRS/social security number to complete the entry paperwork that is required in order for you to receive your parcel. Amara and our chosen courier have no control over this request. This information will never be shared or used for reasons other than what is required by customs.


Returning an item(s) is quick and easy. You have 30 days to return your item(s) from the date of delivery. Each item(s) you return needs to be new, unused and in its original packaging in a saleable condition. If your order has arrived damaged please email customer services with clear photos of the damage and they will be able to help you further. Please use the returns slip included with the delivery of the goods for return of goods and send an email to customer services. Ensure that your goods are packaged in a secure manner before sending them to ensure we receive them in good and saleable condition.


Refunds are made once returned goods are received by us and the condition of the goods is confirmed to meet the returns criteria above. Refunds are made to the original form of payment used at order purchasing. We aim to process your refund within 10-14 days from the refund confirmation email is sent to customer. You will be notified when the refund has been processed, and the method of payment you used to order the item(s) will be credited if received within 30 days of dispatch.

Website Security

To help ensure that your shopping experience is safe, simple and secure we use Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. SSL is automatically enforced by our website and to verify this you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration.

You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with 'https:' instead of the normal 'http:'. This means that your shopping experience is secure.


Can’t find what you are looking for? Contact our customer service team through helpers@enlighten.ch.